Practice Support Coordinator

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Successful candidates should possess a working knowledge of common legal processes so that they can assist in supporting solutions used by the firm. You will be interacting directly with our attorneys, paralegals, secretaries and support staff. Strong interpersonal and communications skills, especially phone/remote support skills are required. This position fields incoming emails and calls to the Help Desk and escalates as needed to senior team members. The ideal candidate will also be focusing on training all new employees on our current desktop environment and develop an ongoing training program for employees as needed.

We are looking for a dedicated employee that can become a valuable addition to our IT team. We will train the right candidate on our firm environment and on the software we use. Our IT staff supports most functions internally, so we can offer you exposure to the latest technologies. Our environment consists mostly of Windows 10 desktops, Office 2016, eDocs and iManage document management systems, and other legal specific software applications. We also support remote workers with virtualized desktops through VMWare Horizon and mobile devices through VMware Workspace One (AirWatch).

We have three offices in California and one in Nevada. Some limited travel may be required for this position.

This position requires exceptional attention to detail and organizational skills, as well as strong written and verbal communication skills. A solid work ethic, impeccable attendance and punctuality, and the ability to work independently as well as part of a team are critical. A positive attitude, the ability to set priorities and to work under pressure, and the ability to establish a good rapport with firm attorneys and staff are vital.

Qualified applicants may submit cover letter and resume in confidence to Cindy Snook, Director of Human Resources, through the firm’s web application below. No phone calls please. Downey Brand LLP is an Equal Opportunity/Affirmative Action employer.

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